FAQ

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FAQ2020-05-30T14:57:20+01:00

Frequently Asked Questions

How do I get access to tickets?2020-06-03T20:58:41+01:00

The best way to access tickets, and to get the most up to date information, is to subscribe to the Studio Kokoro Newsletter available at: https://studiokokoro.co.uk/newsletter/.

While the studio remains closed, this newsletter will be released at approximately noon (UK time) every Thursday. The newsletter will contain information on the upcoming event ticket availability as well as remaining tickets from previous releases.

If you would rather not sign up to our newsletter, tickets are available here https://studiokokoro.co.uk/tickets/ and on Fetlife. New event tickets will be made available on Fridays.

I have signed up to your newsletter but not had a confirmation email?2020-06-03T20:59:08+01:00

If you have not received a confirmation email, please check your spam or junk folder as the email is occasionally diverted there. If the email is not in the spam or junk, we recommend clearing your cookies and resubscribing to the newsletter. If this fails to resolve the issue, please contact us and we will do our best to help.

What time does the class start?2020-06-03T20:58:12+01:00

As every class will not necessarily start at the same time, it is best to check the event listing on https://studiokokoro.co.uk/tickets/.

The event listing will state the class time and the time-zone. (Please consider the possible time difference when purchasing tickets.) If the event listing is not on FetLife, it means the tickets have not yet been released. Tickets are made available on Fridays.

What timezone is the class?2020-06-03T21:00:23+01:00

As Studio Kokoro is based in the UK all classes and event times on https://studiokokoro.co.uk/tickets/ are listed as BST/GMT+1. We recommend checking the start time here and converting to your time zone. There are tools available to check the time difference such as Google or https://www.worldtimebuddy.com/

Please be aware, if you are viewing event times on FetLife, FetLife will have automatically changed the time to suit the location listed on your FetLife profile. Please be extra aware of this if you have listed yourself as being in Antarctica.

What platform do you use for your virtual classes?2020-06-03T21:04:37+01:00

We use Zoom meetings for our classes, as we have found this to be a more engaging platform than the Zoom webinar, especially for the presenter.

You will need to download Zoom for free to attend online classes. You can do this here: https://zoom.us/download

Upon purchasing tickets, the Meeting ID (Room Number) and Password will be sent to you in the Confirmation Email, that can be manually entered into the Zoom platform for access.

There are 2 of us attending the class, do we need 2 tickets?2020-06-03T21:07:13+01:00

One ticket gives access to one Zoom login. If there are two people participating on one device, only one ticket is required.

If both people would like to login separately, on different devices, this will require 2 log ins and therefore 2 tickets.

Do I have to have my camera and/or microphone on for the class?2020-06-03T21:06:04+01:00

None of the classes require you to have your camera or microphone on. This a choice left entirely to you.

The moderator will generally mute everyone whilst the class is in progress to avoid too much background noise and interference. Some classes will have the opportunity to ask verbal questions at the end. If this is the case, the moderator will invite the participants to turn their microphones on to participate if you wish.

During the class, the typed ‘chat’ feature is available for asking questions and commenting throughout.

I bought a ticket but I cannot attend due to family/work/health/other can I have a refund?2020-06-03T21:18:44+01:00

Unfortunately, we are unable to offer a refund. Studio Kokoro endeavours to provide information as early as possible to help plan attendance to classes. 

The confirmation email contains all the required information to log into the event and would still be able to attend. We have a limited capacity on Zoom and can only allocate an appropriate number of tickets per event.

I bought a ticket but I cannot attend due to family/work/health/other can I go to another class instead?2020-06-03T21:19:25+01:00

Unfortunately, we are unable to offer a refund. Studio Kokoro endeavours to provide information as early as possible to help plan attendance to classes. 

The confirmation email contains all the required information to log into the event and would still be able to attend. We have a limited capacity on Zoom and can only allocate an appropriate number of tickets per event.

I cannot attend the class any more, can I view the recording after the event?2020-06-03T21:20:49+01:00

In order create a safe space, Zoom classes are not recorded and we DO NOT consent to the recording of any classes. We are committed to upholding the Studio Kokoro code of conduct throughout physical and online classes.

Our Code of Conduct can be found: http://studiokokoro.co.uk/about-studio-kokoro/policies/

Your class is sold out; can I have a ticket?2020-06-03T21:21:27+01:00

If the class is marked as sold out, it does unfortunately mean that we have no more tickets. We have a limited number of spaces available to us on Zoom and as some of our classes are incredibly popular they sell out very quickly.

We recommend signing up to our newsletter here to avoid missing out: https://studiokokoro.co.uk/newsletter/

There are no NHS, Health Care Worker tickets left; can I have one?2020-06-03T21:22:54+01:00

We endeavour to provide as many NHS and Healthcare Worker tickets as possible for each event. If the NHS and Healthcare Workers tickets are marked as sold out, it does unfortunately mean that we have none left and will be unable to allocate more.

For future events, we recommend signing up to our newsletter to ensure you can access these tickets at the earliest possible opportunity: https://studiokokoro.co.uk/newsletter/

Your class is sold out; will you repeat it?

If we have enough interest, and our presenter is happy to, we will do our best to repeat classes.

Your class is sold out; will you repeat it?2020-06-03T21:26:01+01:00

If we have enough interest, and our presenter is happy to, we will do our best to repeat classes.

There are two times displayed on your event, which is the start time?2020-06-03T21:27:42+01:00

The best way to confirm a start time is by visiting: https://studiokokoro.co.uk/tickets/

If you are looking at our event on Fetlife, the event times will be changed to your local timezone, this will be the location you have set for yourself on FetLife (be aware of this if you have set to Antarctica). This is out of our control and something FetLife does automatically.

Can you send the slideshow notes out?2020-06-03T21:28:30+01:00

This will be decided on a class by class basis. If there is any supporting material that the presenter is happy to share we will send it to you. Often, we have to wait for the presenter to send it to us. We will ensure you receive this information, but please be patient as it can take some time to get materials from the presenters.

Can I join your Discord Server?2020-05-30T13:52:44+01:00

Our Discord Server has been set up with the intention of providing a way for those who attended our regular events before lockdown to maintain their connections, friendships and keep in touch during this isolation. It is mostly general chat so you are not missing out on anything. Opening this server wider would change its original purpose.

We are unable to recommend other Discord Servers, as we don’t know any. (sorry)

Do you have an online shop?2020-06-24T14:28:09+01:00

Studio Kokoro has Anatomie Studio Jute (7.5m x 6mm) and limited Ogawa Jute in Pink, Red and Purple (7.5m x 6mm) for sale. We also sell tenugui, candles, treatment wax and safety shears. You can view all of these items here: https://studiokokoro.co.uk/sales/

While we are not a store, we are more than happy to sell and ship any of our stock locally and overseas. Our primary reason for having these items available to purchase is so attendees at Studio Kokoro can acquire these items easily.

If you would like to purchase any items please contact us outlining what you would like to purchase. We accept payment via bank transfer or paypal.
You can purchase Studio Kokoro merchandise, which is available at: https://studiokokoro.co.uk/sales/merch/
Please consider delivery times may be impacted during this time.

What do I need to attend an online class?2020-06-24T14:27:44+01:00

To attend an online class you will need a computer, tablet or smart phone with the Zoom application (available for free at: https://zoom.us/download, on the app store and google play). You will also need a stable internet connection. You do not require a camera or a microphone to attend.

We encourage participants to interact as much or as little as they like in line with Studio Kokoro’s Code of Conduct. http://studiokokoro.co.uk/about-studio-kokoro/policies/

What have you been doing to keep Studio Kokoro an inclusive space?2020-06-24T14:26:11+01:00

We have made sure to welcome every individual that has walked through our doors to ensure they feel welcome, we practice our Diversity and Inclusion statement as part of our Code of Conduct: https://studiokokoro.co.uk/about-studio-kokoro/policies/

While we have been offering virtual classes during COVID-19 we have offered free tickets to those who are in the Black Tie Rope Collaborate, this is so we can play our role in supporting education that may not be otherwise available and support developing future BiPOC educators and leaders.

We have had Inclusion and Representation events at the studio and it is something we hope to continue to offer when we can open our doors again: Inclusion and Representation at Studio Kokoro

We have donated to ACLU and GLITS to support these Black and Black Trans charities.

We are currently providing Unconscious Bias training for all of our Studio Kokoro Volunteers. We are actively developing our own knowledge through personal research on Inclusion and how we can be better at Studio Kokoro.

Racism and Harrassment2020-06-24T14:26:34+01:00

We have a zero tolerance policy for racism, discrimination and harassment in our space including virtual classes.

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